Welcome to Learning and Support

Learning materials, samples, documentation and videos for Tetra4D Converter and Tetra4D Enrich can be found below.

If you have a question or issue for any of our products, we highly recommend reviewing our frequently asked questions (FAQ) page before submitting a support request as many answers can be found in the FAQs.

You can now activate and deactivate your license keys directly on your Customer Portal, please see the FAQ topic “Manage my license online” for more details.

If you still need assistance and have an active customer account, please login to access expedited support services.

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Tetra4D Maintenance Program Benefits

Complete Issue Management

E-mail support from the Tetra4D team of software specialists is available for issues related to Tetra4D products.


Rapid Response

Based on the urgency of your request, we will assign someone to handle your support request the same day. We will attempt to answer all questions as soon as possible, typically within 24 hours.

Product Updates

As part of your annual maintenance benefit, you will automatically receive electronic downloads of Tetra4D product updates, along with full access to our Customer Portal.

Still Have Questions?

We are glad to help. You can always contact us through the Live Chat on our website or submit a support case by using the “Submit Support Request” feature near the top of the page.

Autodesk® and Enrichment Plug-In Notice

As of July 1, 2015, the following plugins are no longer available from Tetra4D:

Enrichment Plugins include: 3D PDF Animate, 3D PDF Compare and 3D PDF Publish

Autodesk Plugins include: 3D PDF for 3ds Max®, 3D PDF for Maya®, 3D PDF for AutoCAD®, 3D PDF for Inventor®, 3D PDF for Navisworks® and 3D PDF for Revit®.

Current Autodesk and Enrichment plugin customers, please see Autodesk and Enrichment Plugins for support contact information.