Welcome to Learning and Support

If you have an active customer account please login to access expedited support services. If you have a question or problem, we recommend reviewing our frequently asked questions page before submitting a support request.

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Tetra4D Maintenance Program Benefits

Complete Issue Management

E-mail support from the Tetra4D team of software specialists is available for issues related to Tetra4D products.


Rapid Response

Based on the urgency of your request, we will assign someone to handle your support request the same day. We will attempt to answer all questions as soon as possible, typically within 24 hours.

Product Updates

As part of your annual maintenance benefit, you will automatically receive electronic downloads of Tetra4D product updates, along with full access to our Customer Portal.

Still Have Questions?

We are glad to help. You can always contact us through the Live Chat on our website or submit a support case by using the “Submit Support Request” feature near the top of the page.

Autodesk® and Enrichment Plug-In Notice

As of July 1, 2015, the following plugins are no longer available from Tetra4D:

Enrichment Plugins include: 3D PDF Animate, 3D PDF Compare and 3D PDF Publish

Autodesk Plugins include: 3D PDF for 3ds Max®, 3D PDF for Maya®, 3D PDF for AutoCAD®, 3D PDF for Inventor®, 3D PDF for Navisworks® and 3D PDF for Revit®.

Current Autodesk and Enrichment plugin customers, please see Autodesk and Enrichment Plugins for support contact information.