FAQWe're here to answer your most pressing questions.
I am on an older version of Tetra4D Converter, how do I upgrade my license?
In order to run the most current version of our Tetra4D Converter software (2017) you must have an active maintenance contract. To check the status of your maintenance contract please access “contract items” listed in your customer portal. If you purchased through a reseller and have questions regarding your contract or need to upgrade, contact your reseller for assistance. Resellers can be found here. If you purchased directly through Tetra4D, please contact firstname.lastname@example.org. You will then receive a confirmation email with information on activating your upgraded license.
Do Tetra4D products support _________ format?
Will we receive an email when our maintenance and support contract is about to expire?
I switched computers. How do I get a new license?
If you have switched computers and are running Tetra4D Converter version 5.1 or older and are current on your maintenance contract, please access your customer portal to obtain your serial numbers and download links. If you are not current on your maintenance contract, you will need to submit a request to our support team to receive new serial number (s). To contact our support team, simply access the customer portal or the support page and select “Submit A Request.” Please provide your sales order # or registration token, and the 8-digit computer ID found in the activation window.
How do I locate my computer ID and the version of the software I have installed?
I just renewed. How do I get my license?
If you are using Tetra4D Converter version 5.0.6 or older, the installed software will run in trial mode for 28 days without a license activation key, which will give you time to request your serial number (s). To receive an updated license activation key, create a support case by logging into your customer portal, or submit a support request at the support page.
Help, my license is back to trial mode!
If you are running Teta4D Converter 5.06 or older and your license is now back in trial mode, something caused your computer ID to change and disabled your license. Our support team will need to generate a new serial number to register the software again. Please submit a support request through the customer portal, or select “Submit A Request” from the support page.
I'm having trouble signing into the Tetra4D customer portal. What do I do?
What is 3D Reviewer?
What is the difference between Tetra4D Converter and 3D PDF Converter?
How much does Tetra4D software cost?
Click here to access Tetra4D pricing.