FAQ

In order to run the most current version of our Tetra4D Converter software (2017) you must have an active maintenance contract. To check the status of your maintenance contract please access “contract items” listed in your customer portal. If  you purchased through a reseller and have questions regarding your contract or need to upgrade, contact your reseller for assistance. Resellers can be found here. If you purchased directly through Tetra4D, please contact sales@tetra4d.com. You will then receive a confirmation email with information on activating your upgraded license.

A list of supported import and export formats for Tetra4D Converter can be found near the bottom of the product page. Tetra4D Enrich includes the latest Tetra4D Converter technology and supports the same CAD file formats.

Customers will receive an email notification with renewal pricing prior to the contract(s) expiring. Please contact sales if you have any questions.

If you have switched computers and are running Tetra4D Converter or Tetra4D Enrich version 2016, please refer to the installation guide that can be found on the documentation page.

If you have switched computers and are running Tetra4D Converter version 5.1 or older and are current on your maintenance contract, please access your customer portal to obtain your serial numbers and download links. If you are not current on your maintenance contract, you will need to submit a request to our support team to receive new serial number (s). To contact our support team, simply access the customer portal or the support page and select “Submit A Request.” Please provide your sales order # or registration token, and the 8-digit computer ID found in the activation window.

If Tetra4D software is installed, launch Adobe Acrobat, go to the menu bar and locate your Tetra4D product and select the “About____.” The window displayed will show the version and the 8-digit computer ID (If running Tetra4D Converter version 5.0.6 or older). We will need this information to assist with license transfers and new license key requests.

Our current Tetra4D Converter version is 2016. This version now supports Acrobat Pro DC and requires a new serial number to activate the software. If you need assistance installing the latest version, please refer to the installation guide that can be found on the documentation page.

If you are using Tetra4D Converter version 5.0.6 or older, the installed software will run in trial mode for 28 days without a license activation key, which will give you time to request your serial number (s). To receive an updated license activation key, create a support case by logging into your customer portal, or submit a support request at the support page.

If you are in trial mode running Tetra4D Converter or or Tetra4D Enrich 2016 and have purchased the software, please follow the instruction from the installation guide that can be found on the documentation page. If you are still unable to activate the software, please submit a support request from the support page.

If you are running Teta4D Converter 5.06 or older and your license is now back in trial mode, something caused your computer ID to change and disabled your license. Our support team will need to generate a new serial number to register the software again. Please submit a support request through the customer portal, or select “Submit A Request” from the support page.

Please create a support case from the Support Page and select “Submit A Request.” One of our support technicians will look into the issue and reset your login credentials.

Tetra 4D Reviewer (previously called 3D Reviewer) is the original technology that Tetra4D Converter was built upon. This software is included when you trial or purchase Tetra4D Converter and does not require new license codes. Links to download this software can be found in your customer portal.

Nothing! In August 2015, 3D PDF Converter was renamed Tetra4D Converter. The core functionality and features remain the same, only the product name was updated. Anything relating to Converter prior to August 2015 will reference it as 3D PDF Converter.

Click here to access Tetra4D pricing.

Please check with your bank first. If your bank hasn’t declined the charge, contact us at sales@tetra4d.com.

Tetra4D delivers all Tetra4D software products electronically and are therefore non-refundable.

Tetra4D does not provide network/server licensing. Our Tetra4D products for Acrobat are plug-ins to Acrobat XI Pro and Acrobat Pro DC, and Adobe^® Acrobat^® does not offer network licensing.

We offer a 50% educational grant discount to qualified educational institutions for software and maintenance. Volume discounts also apply. Please contact sales@tetra4d.com for more information.

We pride ourselves on providing a variety of support materials, from videos to user guides. Please refer to our Resources tab to find the list of available resources.

There is a free 3D PDF viewer for iPhone^® and Android^® available in the App store. We are currently developing improvements and enhanced features for the current viewers. Check back with us soon!

Teta4D offers maintenance and support contracts for all Tetra4D products, including Acrobat Pro. If you have an active maintenance contract, you should have received serial numbers and instructions on how to activate the software. If you did not receive this email, please login to your customer portal and access the license key tab to see list of your serial numbers. If you do not see your serial numbers, please submit a support request.

Open Adobe Acrobat, in the tabs at the top, left click on the product and go to About Tetra4D Converter/Enrich. The serial number will be in the About window.