Tetra4D FAQs

You can manage your license seats directly on your customer portal. If you bought your license key through a reseller, they can manage the seats for you.

Steps:

First Log in the portal. Go in the Available License Keys and click on a license key to access its detailed page.

To deactivate a seat, go in the Activate Activations list, click on the “Deactivate” button and validate the operation.

To activate a seat, please report to the offline activation in our Installation Guide to generate a request file. Then use the “Activate a seat” button in the license key page and import your request file. A license file will be generated; click on the featured link if the download does not start automatically. See the offline activation part in the Installation Guide to complete your activation.

Please note that there is a synchronization delay between our database and the customer portal. The information might not be updated instantly on the portal, but you can continue your activation / deactivation as the Database is always up to date.

Those messages can occur for 2 reasons. Either you are trying to activate a license that is already used in another device, or your system does not allow you to activate your license with the online procedure.

In the first case please deactivate your license on your previous computer in order free it for your new installation. If you do not have access to your old device anymore, please contact our Support Team with your license number.

In the second case, please switch to the offline activation procedure as explained in the Installation Guide on our documentation page. Once the .req file generated, please send it to our Support Team so we can send you back a .license file and manually activate your license.

This issue mainly occurs on a laptop when you switch networks or replace a hardware component. When activating your license, the software will randomly choose a Mac Address to be tied with, and it often picks the address of your network device. When you switch networks, the license will not recognize the new one.

To avoid this situation please proceed to the offline activation mode explained in the Installation Guide on our documentation page. This will force your license to be tied with your PC’s Mac Address.

If the issue persists, please see our topic “Tetra4D asks for my license number every time I open Acrobat.”

You can check your license status directly in the “License Manager.” Open Acrobat, search your Tetra4D product in the menu bar and click on “License Manager.”  A window will open and display your registered products, the serial numbers, the versions, and the status. Status Unlimited means that your license is currently activated.

You can also find the license manager in your file path at “C:\Program Files (x86)\Tetra4D License Manager v2”, then open the “RegistrationUtility.exe”.

This issue is related to the default Acrobat security settings. If your Adobe Acrobat Pro version is not Continuous Release, please let us know your version (Help -> About Adobe Acrobat Pro).

Solution: In Edit -> Preferences -> Security (Enhanced) -> disable the option “Enable Protected Mode” in the “Sandbox protection” section. Then restart Acrobat.

To transfer your Tetra4D License, you need to deactivate it on your old device before entering it on your new computer as shown in this PDF Guide. If you do not have access to your previous computer, please contact our Support Team and confirm your serial number in your request. You can find details about the license activation and deactivation in the Installation Guide on our documentation page.

To transfer your Adobe Acrobat Pro^® license, please sign out of Acrobat on your old device in order to free the license. If you do not have access to your previous computer, please directly contact the Official Adobe support as we do not directly manage Adobe licenses.

In order to run the latest version of our Tetra4D Converter software, you must have an active maintenance contract. To check the status of your maintenance contract please access “All Maintenance contracts” in your customer portal.

If  you purchased through a reseller and have questions regarding your contract or need to upgrade, contact your reseller for assistance.

Otherwise, you will be able to upgrade your license by yourself in the section “License Keys Available for Upgrade to 20XX”. If you face difficulties or need more details, please contact our Support Team.

A license is tied to a Mac Address and it cannot be activated on multiple computers at a time, unless you have bought a serial key with multiple activations. In this case we advise to keep track of your Mac Addresses associated to this key. If one of your computers is out of order, you might want to contact us with your serial key and the concerned Mac Address to deactivate the corresponding token.

If you have an active maintenance contract, you should have received serial numbers and instructions on how to activate the software. If you did not receive this email, please login to your customer portal and access the Available License Keys section to see a list of your serial numbers. If you do not see your serial numbers, please submit a request to our Support Team.

No. A license is tied to a specific version. If you want to use a Tetra4D 2022 product, you need a 2022 serial key. Please note that you need an active maintenance contract in order to upgrade your keys to the latest version.

Due to our new policy from May 2020, licenses bought through a reseller are placed under their management. Please contact them first if you face any issue.

Please contract our Support Team so we can manually send you the links.

Tetra4D does not provide network / server licensing. Tetra4D Converter and Enrich are plug-ins for Adobe Acrobat Pro 2015, 2017, 2020 and DC. Adobe Acrobat^® does not offer network licensing.

Click here to access Tetra4D pricing.

We offer a 50% educational grant discount to qualified educational institutions for software and maintenance. Volume discounts also apply. Please contact sales@tetra4d.com for more information.